Frequently Asked Questions

Expert advice and support for your professional tool kit.

How long does shipping take for heavy power equipment?

Standard orders typically ship within 1-2 business days. Large or heavy machinery is shipped via freight and usually arrives within 5-7 business days depending on your location.

Do my tools come with a manufacturer warranty?

Yes, all power tools sold at Power Tool Specialist are brand new and include full manufacturer warranties. We also offer extended protection plans for added peace of mind.

What is your return policy for opened items?

We offer a 30-day return policy. Items must be in their original packaging. A restocking fee may apply to opened power tools that are not defective.

Do you offer bulk discounts for contractors?

Absolutely. We provide tiered pricing and bulk discounts for construction firms and independent contractors. Please contact our sales team for a custom quote.

Are batteries and chargers included with cordless tools?

This depends on the listing. 'Bare Tool' versions do not include batteries or chargers, while 'Kits' include everything you need to get started immediately.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.